Beyond the Balance Sheet!

As risk managers, we excel at scanning the horizon for threats. We model market volatility, plan for disruptive events, and quantify the impact of operational failures. But what if one of the most significant risks to our organization’s performance isn't on our register at all? What if it’s hiding in plain sight, miscategorized as a “soft” HR issue when it’s actually a hard, quantifiable business threat?

I recently read a very compelling Harvard Business Review article, "Employee Stress Is a Business Risk—Not an HR Problem," which argues precisely this. It challenges us to reframe chronic workplace stress, moving it from the realm of wellness programs to the center of our risk management strategy. This isn't just theory; it's a new language for our risk discussions, enabling us to articulate the clear financial, operational, and strategic damage caused by a burnt-out workforce.

When we frame it this way—using data to connect stress to performance—we shift the conversation from feelings to figures and apply the rigor this threat deserves.

"We currently track financial risks from market volatility and operational failures. We need to apply the same rigor to the risks posed by a burnt-out workforce, which can be just as, if not more, damaging to our performance."

This approach also highlights the long-term strategic threat, making it relevant to the entire C-suite.

"Our ability to innovate and execute our five-year strategy depends entirely on our people. If chronic stress is degrading our talent pool, it represents a direct threat to our long-term strategic objectives and makes us less attractive to the high-performers we need."

Your Actionable Playbook: How to Champion This Change

Knowing what to say is one thing; building momentum is another. Here is a practical, step-by-step playbook to move this from theory to action.

Step 1: Gather Your Preliminary Data. Before you start the conversation, gather initial evidence. Partner with HR to look at engagement survey results, absenteeism rates, and turnover data for specific high-pressure departments. Correlate that information with business performance metrics like sales quotas, project deadlines, or member satisfaction scores. You are looking for a pattern that tells a compelling story.

Step 2: Find a Strategic Ally. You cannot champion this alone. Identify a leader in the organization who feels this pain point directly. It could be a COO concerned with operational efficiency, a CFO focused on productivity and ROI, or a Chief People Officer worried about team burnout and turnover. Share your preliminary findings with them and frame it as an operational risk you can tackle together.

Step 3: Craft a Pilot Program Proposal. With an ally by your side, formalize your idea. Propose a limited, data-driven pilot focused on one team or department. Your proposal should clearly define:

• The Scope: Which team and what is the timeline (e.g., one quarter)?

• The Metrics: What will you measure? (e.g., anonymized stress surveys vs. KPIs like output, error rates, or ticket resolution times).

• The Goal: To produce a clear business case quantifying the cost of stress and the potential ROI of targeted interventions (like process changes, resource allocation, or management training).

For decades, employee stress has been viewed through a single lens—as a personal or HR issue rather than the critical business risk it truly is. As risk managers, we have the unique skills to change this narrative. By reframing the conversation around data, quantifying its impact on finance and operations, and presenting it as a threat to long-term strategy, we can place this issue squarely on the enterprise risk agenda and add substantial value to the organization.

Your task is to be the catalyst. Don't wait for this risk to manifest as a line item on a profit and loss statement. Your call to action this week is to identify one business metric your organization obsesses over—and ask yourself how unmanaged employee stress could be silently eroding it. That is the starting point of your next crucial conversation!

Read the Article here!